Wednesday 16 September 2026
- 9:00 am to 4:00 pm
LGA House, Level 3, 148 Frome Street, Adelaide SA 5000
Training
The SISA Claims Management Course is designed to provide both newcomers to workers compensation and experienced practitioners with practical tools and knowledge specific to handling South Australian workers compensation claims, especially within a self-insured setting.
The certificate is also suitable for individuals who may not be directly responsible for managing claims but who have a role in overseeing claims, RTW and injury management functions. Associate and Affiliate Members will also benefit from participating in the course, where providing services to self-insured and registered employers.
Learning Outcomes
Module 3 - Noise Induced Hearing Loss (NIHL)
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Understanding of what NIHL is, how does it arise and how does the ear work.
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Understanding of the compensation payable for a NIHL claim and the RTWSA Audiology Fee Schedule.
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How to assess a new NIHL claim under the Act, including the following items:
- Employment investigations
- Medical investigations
- Determination of liability -
Hearing Aid Reviews / Replacements / Batteries – what to look for and how you should respond.
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An understanding of what makes a good audiology assessment and what to look for.
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How to approach a Permanent Impairment Assessment for a NIHL claim.
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An overview of NIHL claim dispute management strategies.
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How you can potentially prevent future NIHL claims for your employer.
Course Flyer
Course Flyer - Claims Management Course 2026/27 274KB
Course information
Course structure
The course is delivered through 9-10 separate modules, each conducted as a full-day in-person workshop led by an expert team and guest speakers. Competency assessments will be completed during each workshop and a certificate of competency will be issued on completion. Full details of learning outcomes / competencies can be found in the Course Flyer below.
The Claims Management Course is a series of modules that will cover all aspects of managing a workers compensation claim in South Australia. During the course we will introduce the legislative framework that Claims Managers are required to operate within but will also provide practical application advice. Furthermore, we will have a series of guest speakers attend and explore in detail best practice methodology and case management.
What to Bring
All learning materials and resources will be provided for, including morning tea, lunch and refreshments. If using your own laptop, we recommend that it has sufficient charge for the day or you bring a power bank. We cannot guarantee access to a power point during the course to charge your laptop.
Getting to Training
Aim to arrive for registration from 8.30am and allow time to settle in and get a cuppa. We recommend utilising public transport, where possible. 148 Frome Street is a short distance from the well serviced bus routes on Grenfell Street and not too further beyond is the King William Street / North Terrace tram lines. If you need to drive, consider pre-paying for car parking at any of the below parking locations. Street parking is available for up to 2 hours, however we do not recommend parking on the street, as we will not be able to pause training for you to move your car periodically.
Parking Suggestions
U-Park 218 Flinders St, Adelaide
Wilson Parking 259 Pirie St, Adelaide
Wilson Parking 8 Union St, Adelaide
Fees & Registration
| Individual Module Registration | $350 |
Please note that your place in the course will be confirmed upon receipt of full payment.
To register for this Module, please use the 'Registration Form' button below.
To register for the Full Course, please visit the Claims Management Course 2026/27 page.