12 Nov

Difficult Conversations: Managing Difficult Personalities the Workplace

Difficult Conversations: Managing Difficult Personalities the Workplace

Thursday 12 November 2015
Seminar / Conference
Adelaide Pavilion cnr South Terrace & Peacock Road, Adelaide

Aggression, grandiosity, self-interest, emotional drama, dependence, passive aggression; even rampant narcissism and psychopathy. For the leader charged with managing individuals who display such behaviour in the workplace, the challenge becomes understanding the difference between “annoying” and “inappropriate” behaviour.

Before undertaking the “Difficult Conversation” with employees, the leader must be aware of the impact of their own personality style and rule out personality difference. This workshop provides leaders with practical skills and understanding in managing difficult employee behaviours.
Topics to be covered include:

  • A review of personality theory
  • Disorder versus “annoying” traits and behaviours
  • Review of problematic personality types and behaviours
  • Obligations and boundaries of managers and employers
  • Confidentiality
  • Performance management skills
  • Self-audit of leadership skills
  • Advanced communication skills
  • Theories of human motivation
  • 4-step Difficult Conversation process
  • Specific strategies to address specific Difficult types

All enquiries and requests for registration must be directed to Broomhall Young Psychology 1300 277 924.

Event Documentation 352KB